You may file a report online via the Civil Guard’s Electronic Office—using an electronic signature—exclusively for the following incidents:

• Property damage.
• Theft.
• Loss or misplacement of documents.
• Recovery of documents.
• Theft of vehicles.
• Theft from inside vehicles.
• Fraud and fraudulent charges committed via digital means.
• For all other incidents, please contact your nearest Civil Guard station or visit one in person as soon as possible.

If you have questions regarding the online reporting process, or are unsure whether you can file a report this way, please contact the Civil Guard’s Citizen Information and Assistance Office at 900 101 062.

Pursuant to Article 266 of the Criminal Procedure Act, reports cannot be filed electronically for incidents involving:

• Violence or intimidation.
• A known perpetrator.
• Witnesses.
• A minor complainant.
• Cases of flagrant crime (*in flagrante delicto*).
• Acts of a violent or sexual nature.

Do not delay filing a report; go in person to a Civil Guard post or police station in the following cases:

• Violence or intimidation has occurred.
• Gender-based violence.
• Disappearance of a person.
• The victim is a minor or a person with a disability.
• The perpetrator is known to the victim or witnesses.
• Criminal acts currently taking place or that have just occurred.
• Break-ins involving climbing in or forcing entry through windows, doors, or walls.
• Police intervention has already taken place at the scene.

Before entering the necessary details for processing, it is important to read the instructions displayed on the screens of the Civil Guard’s Electronic Office.

The person filing the complaint must be aware that they are legally obliged to tell the truth (Article 433 of the Criminal Procedure Act) and that they may face criminal liability if they falsely accuse or charge a person with a criminal offense, or do so with reckless disregard for the truth (Article 456 of the Penal Code).

Property Damage

• Property damage is defined as the destruction, rendering unusable, or deterioration of another person's property, resulting in financial loss for the owner.
• To complete the online reporting process, you must attach images of the damaged property and, whenever possible, digital copies of any documents proving ownership or possession. The system allows a maximum of three attachments; therefore, if you need to submit more items, you must group and consolidate them by category (images of damaged property, documentation, etc.). Please note that an in-person technical inspection may still be required.
• If you are filing the report online as a representative, you must have your representative certificate ready in digital format, as it will be required during the process.

Theft

• An incident is classified as theft when someone takes an object or item belonging to another person without the owner's permission, and without using violence, intimidation, or force against property.
• To complete the online reporting process, you must attach images of the stolen items (if you have any photos taken prior to the incident) and, whenever possible, digital copies of any documents proving ownership or possession. The system only allows three documents to be attached; therefore, if you need to submit more, you must group and consolidate them by category (images of damaged goods, documentation, etc.). Please note that an in-person technical inspection of the scene may still be required.
• If you are filing the report online as a representative, you must have your digital representative certificate ready, as it will be required during the process.

Loss or Misplacement of Documentation

• Loss or misplacement of documentation is defined as the involuntary loss of documents, occurring without the involvement of third parties or bad faith.
• If the documents include a bank card, it is recommended that you block or cancel it as soon as possible to prevent unauthorized charges.
• To complete the online reporting procedure, you must attach an electronic or digitized copy of the documentation being reported.
• The system only allows for the attachment of three documents; therefore, if you need to submit more, you must group and consolidate them by category (images of damaged property, documentation, etc.).
• If you are filing the report online as a representative, you must have your representative certificate ready in digital format, as it will be required during the process.

Reporting the Recovery of Documents

• This procedure allows you to report the recovery of a document that was previously reported stolen or lost; you must provide details of the original report filed at the time.
• To complete the online reporting process, you must attach a copy of the recovered document(s) and the previously filed report regarding the loss or theft.
• The system allows a maximum of three attachments; therefore, if you need to submit more items, you must group and consolidate them by category (e.g., images of damaged property, documentation, etc.).

Vehicle Theft

• A motor vehicle or moped is considered stolen when it has been taken without the owner's authorization, regardless of the *modus operandi* employed.
• To complete the online reporting process, you must attach images of the vehicle, highlighting its most distinctive or unique physical features that could aid in locating it (color, markings, etc.). The system allows for the attachment of only three documents; therefore, if you need to submit more, you must group and consolidate them by category (images of damaged property, documentation, etc.). Please note that an in-person technical inspection may still be required.
• If filing the report as a representative, you must have your representative certificate ready in digital format, as it will be required during the process.

Theft from inside vehicles

• Theft from inside a vehicle is defined as the taking of objects or items located within a vehicle without the owner's consent, provided that no violence or intimidation is involved.
• If a bank card is among the stolen items, it is recommended that you block or cancel it as soon as possible to prevent unauthorized charges.
• To complete the online reporting process, you must attach images showing the vehicle's current condition and images of the stolen items (if you have any photos taken prior to the incident). The system only allows three documents to be attached; therefore, if you need to submit more, you should group and combine them by category (e.g., images of damaged property, documentation, etc.). Please note that an in-person technical inspection of the scene may still be required.
• If you are filing the report as a representative, you must have your digital representative certificate ready, as it will be required during the process.

Fraudulent charges on bank cards (and other electronic payment methods)

• Fraudulent charges are defined as those made to a bank card or via other electronic payment methods without the cardholder's authorization.
• To complete the online reporting process, you must attach an electronic or digitized copy of the bank statement showing the fraudulent transaction, as well as any other information needed to correctly identify the entities, accounts, merchants, or individuals involved (authorized users, account holders, originators, beneficiaries, etc.).
• If you have information regarding the potential perpetrator, please attach any relevant details (for example, if you believe the fraud occurred via email, attach the .eml file containing the email data; if it may have occurred via SMS, provide an image showing the text and the originating phone number, etc.).
• The system allows a maximum of three attachments; therefore, if you need to submit more items, you must group and consolidate them by category (images of damaged goods, documentation, etc.).
• If you are filing the report as a representative, please have your digital representative certificate ready, as it will be required during the process.